An action request is the process the City uses to track a complaint received from a citizen of Gillette.
When a citizen calls the Administration Office (307) 686-5203 with a complaint, an action request is created and assigned a number. The request includes the citizen's name, address, phone number, and a brief description of the complaint. It is then routed to the appropriate department, where the department head assigns it to the appropriate division. A response to the complaint is routed from the division back to the department head, then to Administration, where it is reviewed and approved by the City Administrator.
A response is sent back to the citizen within 72 hours, however this does not always mean that the complaint is taken care of in 72 hrs. For example, if we receive a complaint about a pothole in the middle of winter, we usually cannot fix it immediately. We will send a reply back to the citizen, stating that we have received the complaint and that it has been added to the schedule to be fixed as weather permits. A copy of the action request is kept in the Administration Office and on the mainframe system.
When the Mayor or a Councilmember receives a complaint from a citizen, they call the Administration Office and the same process is used with one exception. When the response is complete, a copy of the action request is also placed in the Council general information packet, which goes out to ALL Council members for review.
To submit an Action Request by e-mail, please include your name, address, phone number, and a description of the problem.