Customer Service
Laura Shamion, Utility Services Manager
Need to Setup a New Account? Please fill out the Utility Account Request Form.
Note: Customer Service accepts connection/disconnection of service requests between 8 a.m. and 4 p.m., Monday through Friday. All service requests are performed as a next day service. Same day service request may be available with an additional fee.
Required Utilities Provided by the City
- Electric
- Water
- Sewer
- Residential Trash Collection
Optional Utilities Provided by the City
- Commercial Trash Collection
- Yard Waste Collection
- Recycling
- Bulk Water – Domestic Use Only
Deposits
New residential accounts may require a deposit dependent on the results of a credit check. Residential deposits are $200 and the credit check fee is $5. Commercial accounts with no prior history with the City of Gillette are required to pay a $400 deposit.
Customer Service Responsibilities
Customer Service offers a wide variety of services, including budget billing, assistance programs, auto payment capabilities, providing utility usage histories, payment histories, credit letters, and interim owner agreements for rental properties, rate schedules and conservation information for both water and electricity.
Our team is responsible for assisting customers with making changes to existing utility accounts, opening and closing accounts along with maintaining all records associated with the utility account, collecting meter reads for both electric and water consumption, processing utility bills, collection of payments, payment agreements, non-payment disconnection and collection of debt.
All meter reads are collected by utilizing a drive-by system along with AMR/AMI technologies. AMR/AMI technology is an accurate and safe way to gather meter readings and to detect meter tampering, high and low usage.
Most account changes can be done with a phone call to Customer Service (307) 686-5206 or you can visit our office on the first floor of City Hall, 201 E. 5th Street. Our office hours are Monday - Friday, 7 a.m. to 5 p.m.
How to Pay Your Bill
The City of Gillette offers utility customers several options to pay utility bills:
- In person - Visit the City Hall Customer Service office (201 E. 5th Street) from 7:00 a.m. to 5:00 p.m. Monday through Friday to make your payment, and feel free to use our drive-through teller. Drive-through opens at 7 a.m.
- By mail - Send your bill by mail to: City of Gillette Customer Service P.O. Box 3003 Gillette, WY 82717
- Online - Click here to pay your bill online
- Pay by Phone - To use the City's pay by phone service call 1-844-547-0207. Have your account number and credit or debit card ready when you call.
Available Programs
Budget Billing: Our program is based upon a 12 - month history and is recalculated on a 6 -month basis. If you have any questions or would like to participate in our budget billing program, please contact our office at (307) 686-5206.
LIEAP (Low Income Energy Assistance Program): LIEAP (Low Income Energy Assistance Program) is accepting applications from October through February. To receive an application, call (800) 246-4221, or go to the State of Wyoming's LIEAP website.
Senior Citizen or Disabled Veteran: Any person meeting the requirements is eligible to receive a fifty percent (50%) reduction from all City required utility services rates. This program is administered through City Clerk office, call (307) 686-5210 or the City Clerk page for details.
Energy Share of Wyoming/Salvation Army: Energy Share of Wyoming is a private, non-profit organization established to help people in hardship circumstances with energy-related emergencies. To apply or to locate the local Salvation Army field representative call (877) 461-5719.
Additional Resources